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Interlibrary Loan Manager/Borrower

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Posting Details

Posting Details

Requisition Number S1353
Position Number 003243
Position Classification Title University Library Specialist
Functional Title Interlibrary Loan Manager/Borrower
Position Type Staff
Position Summary

This position serves as the manager of the department operations and staff and as the primary borrower for interlibrary loan materials. This person will use experience and critical thinking skills to prioritize the workflow according to the unit standards, e.g. making judgments on the realignment of staff based on the volume of work for the day, and in depth knowledge of ILL software to facilitate timely processing of requests by customizing the software and investigating and applying new features and services.

This position has knowledge of ALA Interlibrary Loan Codes; copyright standards for ILL, best practices for ILL; general library standards, procedures, techniques, systems, working manuals, and reference sources and knowledge of the work unit. Uses library applications (internal and external) in a networked environment to retrieve information. Uses internet for searching and delivering full text material to patrons. Uses online union catalog and other search engines to search for materials and is responsible for searching for requests that require advanced search skills. Uses specialized interlibrary loan software to order materials, track progress of requests and manage overdue accounts and invoices from lending libraries. Understands the Library of Congress call number system in order to select material and check availability of items. Uses ILL and Circulation System software to check in/out materials. Knows services offered by reference staff and refers patrons who can benefit from these services.

Position requires general knowledge of and adherence to university policies, procedures, and operations. Understands University email policy and adheres to this for all interlibrary loan notifications and email interactions. Sight recognition of applicable foreign language or technical terminology. Understands specialized technical terminology relating to interlibrary loan and has extensive knowledge of both lending and borrowing tasks.

Minimum Qualifications

BACHELOR’S DEGREE AND ONE YEAR OF EXPERIENCE IN A LIBRARY OR IN ARCHIVES OR RECORDS MANAGEMENT; OR HIGH SCHOOL DIPLOMA OR EQUIVALENCY AND FIVE YEARS OF EXPERIENCE IN A LIBRARY OR IN ARCHIVES OR RECORDS MANAGEMENT; OR EQUIVALENT COMBINATION OF TRAINING AND EXPERIENCE. ALL DEGREES MUST BE RECEIVED FROM APPROPRIATELY ACCREDITED INSTITUTIONS.

Preferred Qualifications
  • Two (2) years Interlibrary Loan experience using ILLiad software, preferably for borrowing in an academic library
  • Two (2) years supervisory experience
  • Two (2) years customer service experience
  • Knowledge of library cataloging standards
  • Accounts payable experience
  • Foreign language reading skill
  • Proficiency with Microsoft Word and Excel
Alternate Option

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Special Instructions to Applicants
Recruitment Range $41,651 - $47,875
Org #-Department University Libraries - 11601
Work Hours of Position 8 A.M - 5 P.M, Monday - Friday
Number of Months per Year 12
Posting Requirements
Job Family Information and Education
Band University Library Specialist
Competency Level Journey
2-4 key competencies for successful execution of job duties, including chosen level definition:

Knowledge-Program/Technical: Specialized knowledge in a related area, such as, materials preservation and conservation or bibliographic management software. Familiarity with operational areas and understanding of inter-relationships. Applies the principles of library and information science. Applies knowledge of specialized program area and/or management of people, resources, and programs. Comprehensive use of multiple/complex library applications (internal and external) in a networked environment to retrieve information.

Client/Patron Service: Prepares and communicates customized information using specific knowledge of area of specialization. Assists patrons in solving varied, complex, and non-routine problems in using technology, resources and facilities. May assist in creating student projects. Directs/assist clients/patrons in obtaining a variety of requested information in a specialized area(s). Uses analysis and complex online search strategies to obtain results

Planning and Organizing Work/Supervision: Facilitates flow of work throughout a dynamic work unit. Coordinates and directs the library activities. May develop new processes or procedures. Supervises staff and student workers in applying operational policies and procedures. Oversees student budgets and may serve on search committees for other employees. Recommends changes to work flow processes and staffing levels.

Data/Information/Records Management: Identifies problems or obstacles, selects among a variety of resources for guidance, identifies alternative solutions, and resolves a range of problems independently. Manipulates materials from one specified format to another without defined procedures requiring interpretation and additional independent research into acceptable practices.

Open Date 10/09/2017
Close Date 10/25/2017
Type of Appointment 1.0 (Full-Time)
FLSA Non-Exempt
If other, please indicate
Time limited duration of appointment.
Salary Grade Equivalency 68

Applicant Documents

Required Documents
  1. List of References
Optional Documents
  1. Resume/CV
  2. Cover Letter

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Which of the following options best describes your higher education history?
    • No Response
    • Bachelor's Degree or higher in a directly related field
    • Bachelor's Degree or higher in an unrelated field
    • Associate's Degree in a directly related field
    • Associate's Degree in an unrelated field
    • 3 years
    • 2 years
    • 1 year
    • less than 1 year
    • High School Diploma or GED
  2. * How many years of experience in a directly related field do you have?
    • No Response
    • 6 or more years
    • 5 years
    • 4 years
    • 3 years
    • 2 years
    • 1 year
    • 4 months
    • less than 4 months
  3. * Please indicate how you learned of the vacant position for which you are applying:
    • UNCGjobsearch Website
    • Piedmont Triad Area Newspaper
    • The Chronicle of Higher Education
    • Inside Higher Ed
    • Other professional journal / website
    • NCWorks.gov
    • UNC School System Job Board
    • Personal Networking
    • Facebook
    • Twitter
    • Indeed.com
    • NorthCarolinaDiversity.com
    • Other
  4. If you selected "Other", please provide the name of the resource here.

    (Open Ended Question)