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Tech Support Analyst

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Posting Details

Posting Details

Requisition Number S1237
Position Number 998916
Position Classification Title Technology Support Analyst
Functional Title Tech Support Analyst
Position Type Staff
Position Summary

Position is Part-Time (.50 FTE)

The Office of the University Registrar connects students to the faculty, curriculum, and classroom on a continuum of service from enrollment and beyond. Specifically, this office maintains and updates academic records, curriculum, course and classroom data, maintains and updates online degree evaluations, tracks degree progress and certifies graduation for undergraduates, issues diplomas and official publications including The Undergraduate Bulletin, and coordinates the University’s two Commencement Ceremonies.

The Office of the University Registrar is currently seeking qualified candidates for a Technology Support Analyst.

The primary purpose of the Technology Support Analyst is to maintain synergies between current manual processes within the offices. The position is responsible for analysis, documenting and re-engineering of current processes, helping with implementing, testing and documenting new internal processes, and technical maintenance of internal day-to-day processes within the office. These processes will include new and currently used software packages including Ad Astra, Degree Works, Banner, et. al.

Essential Tasks and Duties:

  • Review and evaluate current URO processes in Records, Graduation Services, Veteran Services, Classroom/Curriculum, Registration, Information Services, and Commencement. Update current processes to create better efficiencies.
  • Develop process maps, documentation, and video for current and new URO processes.
  • Assist department personnel with technical issues and inform supervisor of specific needs, and with questions and concerns regarding specific software packages used by the office.
  • Review curriculum program revisions. Enter information into Banner Student (INB) forms and code rules in Degree Works (Scribe, SureCode).
  • Participate in IT related project internal to the URO. Perform testing of new software and upgrades, including development of test plans and tracking of testing activities.

The University of North Carolina at Greensboro is a world-class, research intensive, regional University with a diverse portfolio of expertise and a particular focus on fostering healthy lives, vibrant communities and global connections. UNCG is a leading institution within the 17-campus University of North Carolina System. Recognized for its programs in the Music, Theater and Dance; Nursing; Business; Education; Life and Physical Sciences; and Health and Human Sciences, UNCG continues to grow its enrollment and enjoys the most diverse student populations of all the UNC system universities. With more than 19,000 students, UNCG has a significant and positive impact in North Carolina and the Greensboro/Triad area in particular. UNCG is nationally recognized for its distance learning initiative and serves many rural areas of North Carolina with its highly rated online educational programs. Established in 1892, the University of North Carolina at Greensboro was founded as the first public university in North Carolina for women. In 1963 the school became co-educational, but the legacy of providing both opportunity and excellence continues today.

Minimum Qualifications

An Associate’s degree in Computer Information Technology, Computer Technology Integration, Networking Technology, or related area and one year of experience in the information technology field related to the position’s role: or a Bachelor’s degree from an appropriately accredited institution and one year experience in the information technology field related to the position’s role: or Bachelor’s degree in computer science, computer engineering, math or engineering or related technical degree from an appropriately accredited institution; or an equivalent combination of education and experience.

  • Journey level requires an additional one (1) year of experience
  • Advanced level requires an additional two (2) years of experience
Preferred Qualifications

Working knowledge of systems used in higher education, such as Course Leaf, Banner, Degree Works, Ad Astra and the reporting tool Web Focus.

Alternate Option

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Special Instructions to Applicants
Recruitment Range $20,050- $23,047
Org #-Department University Registrar's Office - 10204
Work Hours of Position 20 Hours per week - 10:00 A.M. - 3:00 P.M., Monday - Friday
Number of Months per Year 12
Posting Requirements
Job Family Information Technology
Band Tech Support Analyst
Competency Level Contributing
2-4 key competencies for successful execution of job duties, including chosen level definition:

Technical Support-Ability to troubleshoot standard/common operating systems and software/hardware issues. Ability to listen to symptom descriptions to analyze problems and to resolve effectively. Ability to communicate technical information in an understandable way to non-technical users.

Technical Solutions Development -Works with own specialty with ability to integrate and coordinate elements of that specialty. Working knowledge of technologies and systems in place with the capability of supporting these technologies.

Open Date 05/19/2017
Close Date 06/09/2017
Type of Appointment 0.50 (Part-Time)
FLSA Non-Exempt
If other, please indicate
Time limited duration of appointment.
Salary Grade Equivalency 70

Applicant Documents

Required Documents
Optional Documents
  1. Resume/CV
  2. Cover Letter

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Which of the following options best describes your higher education history?
    • No Response
    • Bachelor's Degree or higher in a directly related field
    • Bachelor's Degree or higher in an unrelated field
    • Associate's Degree in a directly related field
    • Associate's Degree in an unrelated field
    • 3 years
    • 2 years
    • 1 year
    • less than 1 year
    • High School Diploma or GED
  2. * How many years of experience in a directly related field do you have?
    • No Response
    • 6 or more years
    • 5 years
    • 4 years
    • 3 years
    • 2 years
    • 1 year
    • 4 months
    • less than 4 months
  3. * Please indicate how you learned of the vacant position for which you are applying:
    • UNCGjobsearch Website
    • Piedmont Triad Area Newspaper
    • The Chronicle of Higher Education
    • Inside Higher Ed
    • Other professional journal / website
    • UNC School System Job Board
    • Personal Networking
    • Facebook
    • Twitter
    • Other
  4. * If you selected "Other", please provide the name of the resource here.

    (Open Ended Question)