Tech Support Analyst - Journey
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply for this Job link/button.
If you would like to bookmark this position for later review, click on the Bookmark link. If you would like to print a copy of this position for your records, click on the Print Preview link.
Please see Special Instructions for more details.Applicants must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail for your qualifications to be considered. Applicants are required to upload the following documents with their electronic application: Resume Cover Letter Applications are not successfully submitted until an online confirmation number has been received at the end of the application process.
|Position Classification Title||Technical Support Analyst|
|Functional Title||Tech Support Analyst - Journey|
Housing and Residence Life provides safe, inclusive, and secure residential communities where a diverse and innovative team of professionals encourage students to pursue academic excellence, personal growth, civic leadership, and responsibility. Efficient and effective programs and services are provided by competently trained and reliable departmental teams in affordable, clean, comfortable, and sound facilities equipped with current technologies. Our diverse residence hall environments promote learning and personal growth through programs that enable students to acknowledge and appreciate diversity through open dialogue, establish a personal sense of interdependence, and prepare them for responsible service as members of the global community.
Essential Task Include:
The University of North Carolina at Greensboro is a world-class, research intensive, regional University with a diverse portfolio of expertise and a particular focus on fostering healthy lives, vibrant communities and global connections. UNCG is a leading institution within the 17-campus University of North Carolina System. Recognized for its programs in the Music, Theater and Dance; Nursing; Business; Education; Life and Physical Sciences; and Health and Human Sciences, UNCG continues to grow its enrollment and enjoys the most diverse student populations of all the UNC system universities. With more than 19,000 students, UNCG has a significant and positive impact in North Carolina and the Greensboro/Triad area in particular. UNCG is nationally recognized for its distance learning initiative and serves many rural areas of North Carolina with its highly rated online educational programs. Established in 1892, the University of North Carolina at Greensboro was founded as the first public university in North Carolina for women. In 1963 the school became co-educational, but the legacy of providing both opportunity and excellence continues today.
An Associate’s degree in Computer Information Technology, Computer Technology Integration, Networking Technology, or related area and one year of experience in the information technology field related to the position’s role: or a Bachelor’s degree from an appropriately accredited institution and one year experience in the information technology field related to the position’s role: or Bachelor’s degree in computer science, computer engineering, math or engineering or related technical degree from an appropriately accredited institution; or an equivalent combination of education and experience.
Department prefers four (4) year degree in Information Technology
If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
|Special Instructions to Applicants||
Applicants must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail for your qualifications to be considered.
|Recruitment Range||$51,000 - $56,000|
|Org #-Department||Housing and Residence Life - 44502|
|Work Hours of Position||Monday - Friday 8:00 am - 5:00 pm|
|Number of Months per Year||12|
|Job Family||Information Technology|
|Band||Tech Support Analyst|
|2-4 key competencies for successful execution of job duties, including chosen level definition:||
|Type of Appointment||1.0 (Full-Time)|
|If other, please indicate|
|Time limited duration of appointment.|
|Salary Grade Equivalency||72|
- Cover Letter
Posting Specific Questions
Required fields are indicated with an asterisk (*).
Which of the following options best describes your higher education history?
- No Response
- Bachelor's Degree or higher in a directly related field
- Bachelor's Degree or higher in an unrelated field
- Associate's Degree in a directly related field
- Associate's Degree in an unrelated field
- 3 years
- 2 years
- 1 year
- less than 1 year
- High School Diploma or GED
How many years of experience in a directly related field do you have?
- No Response
- 6 or more years
- 5 years
- 4 years
- 3 years
- 2 years
- 1 year
- 4 months
- less than 4 months
Please indicate how you learned of the vacant position for which you are applying:
- UNCGjobsearch Website
- Greensboro News & Record
- Carolina Peacemaker
- Other Newspaper
- The Chronicle of Higher Education
- Inside Higher Ed
- Other Professional Journal
- UNC System Job Board
- Other Online Job Board
- Personal Networking