Student Support Advisor
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Please see Special Instructions for more details.Review of applications will begin immediately with an anticipated start date of May 1, 2017. For best consideration, please submit a cover letter, resume/vita, and 3 professional references by March 28, 2017.
|Functional Title||Student Support Advisor|
|Position Type||Administration - Staff|
The Students First Office (SFO) fosters a learner-centered experience for undergraduate success by serving as one of the first lines of response in helping UNCG students address any number of academic issues they may experience at the University. The office coordinates intervention processes across different academic and administrative units to help students determine the best possible success strategies for addressing academic concerns. In collaboration with other support services across campus, SFO serves as an academic one-stop-shop for assisting students with academic advising, academic recovery, academic transition, appeals, and graduation planning. Additionally, the office is the centralized academic advising center for all exploratory (undecided) students at UNCG.
Working primarily at the office’s front desk, the Student Support Advisor serves as a public face for the office and is one of the first individuals with whom students interact in the office. The Student Support Advisor is well-connected to all initiatives and programs coordinated by the Students First Office and collaborates with staff from the both the Academic Advising Team and the Academic Recovery Team. The Student Support Advisor will also interact daily with students, faculty, and staff across campus to support and connect students so that they may achieve their greatest potential as engaged learners. He or she should be prepared to provide guidance and make referrals to various offices on campus when necessary. Duties include, but are not limited to, the following:
1. Advising students on UNCG academic policies and procedures via front desk consultation, email, telephone, and webchat
Master’s Degree in Higher Education, Counseling, or related field from an accredited four-year college or university OR Bachelor’s degree from an accredited four-year institution and minimum of 2 years of experience contributing to student success initiatives in a higher education setting; current Master’s candidates encouraged to apply
Experience working with diverse populations in academic advising or in developing and implementing services/initiatives to support learning, student transition, success, and retention in a higher education setting
Knowledge of developmental advising and appreciative advising practices
Working knowledge of higher education legal practices, particularly related to FERPA
Strong organization skills, ability to handle multiple tasks, establish work priorities, respond to unanticipated student or faculty needs, and work well as part of a team
Ability to interact professionally and collaboratively with administrators, faculty, staff, students,
Desire to work in a collaborative, creative, and energetic team-based environment
Excellent oral and written communication skills
Experience using Microsoft Office Suite and information systems such as Ellucian Banner
|Special Instructions to Applicants||
Review of applications will begin immediately with an anticipated start date of May 1, 2017.
|Recruitment Range||Commensurate with experience|
|Org #-Department||Students First Office - 10918|
|Job Open Date||03/07/2017|
|For Best Consideration Date||03/28/2017|
|Job Close Date|
|Open Until Filled||Yes|
|Type of Appointment||1.0 (Full-Time)|
|Time Limited Duration|
|Number of Months per Year||12|
- Cover Letter
- List of References
Required fields are indicated with an asterisk (*).
Do you currently have a Master's degree or have a Bachelor's degree with 2 years of experience in a higher education setting?
Do you have work experience in a higher education setting?
Do you have experience working in the field of academic advising and/or student transition, success, and retention?